Content Takedown Policy
Last updated: October 17, 2026
1. Child Sexual Abuse Material (CSAM)
How to report CSAM:
- Email [email protected] with subject:
[URGENT-CSAM] - Include: description of the content, where you saw it (chat, Flash Card, profile or timeline, room, dating profile), approximate timestamp, any device/user identifiers visible
- You can also report directly to the police at cybercrime.gov.in or by calling 1930
Our obligations: Under the POCSO Act, 2012 (Sections 19 to 21) and IT Act Section 67B, FlashChat reports confirmed CSAM to Indian law enforcement, keeps the material only as evidence for them, and cooperates fully with their investigations.
2. Copyright / DMCA Takedown
If you believe your copyrighted work has been shared on FlashChat without authorization, you may submit a DMCA takedown notice.
DMCA Notice Requirements
Your notice must include:
- Your full legal name and contact information (email, phone, address)
- Identification of the copyrighted work you claim is infringed
- Identification of the infringing content on FlashChat (Flash Card ID, URL, room name, or description)
- A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
- A statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
- Your physical or electronic signature
Designated DMCA Agent:
Mrinal Mishra
Email: [email protected]
Subject line: [DMCA] Description of copyrighted work
Response time: We will process valid DMCA notices within 48 hours.
3. Government and Court Orders
FlashChat will comply with valid government orders and court orders for content removal in accordance with applicable law.
- India IT Act Section 69A orders: Content will be removed within 3 hours of receiving a valid order or notice from an authorized government agency (IT Act Section 69A, IT Rules Rule 3(1)(d)).
- Court orders: Content will be removed as directed by the court within the timeframe specified in the order, or within 3 hours if no timeframe is specified.
- Law enforcement requests: We will cooperate with law enforcement within the bounds of applicable law. Contact [email protected] with subject:
[LAW ENFORCEMENT].
4. General Content Removal
Any user can request removal of content that violates our Terms of Service. This includes but is not limited to:
- Harassment, threats, or targeted abuse
- Non-consensual intimate imagery
- Doxxing or sharing of personal information
- Terrorism or extremist content
- Spam or commercial solicitation
- Content that violates applicable law
How to request removal: Email [email protected] with subject: [REMOVAL] Brief description. Include the content location (Flash Card ID, @handle or profile timeline, room name, dating profile, or description) and the reason for removal.
5. Response Timelines
| Request Type | Response Time | Legal Basis |
|---|---|---|
| CSAM / child safety | 2 hours | IT Act S.67B, POCSO Act S.19–21 |
| Intimate images without consent, or impersonation of you | 2 hours | IT Intermediary Guidelines R.3(2)(b) |
| Government / court orders | 3 hours | IT Act S.69A, IT Intermediary Guidelines R.3(1)(d) |
| DMCA / copyright | 48 hours | DMCA §512(c) |
| Complaint acknowledgment | 24 hours | IT Intermediary Guidelines R.3(2) |
| General content removal | 15 days | IT Intermediary Guidelines R.3(2) |
6. Counter-Notice (DMCA)
If your content was removed pursuant to a DMCA notice and you believe this was done in error, you may submit a counter-notice to [email protected] with subject: [DMCA COUNTER-NOTICE]. Your counter-notice must include:
- Your full legal name and contact information
- Identification of the content that was removed
- A statement under penalty of perjury that you have a good faith belief the content was removed by mistake or misidentification
- Consent to the jurisdiction of the courts in your district
- Your physical or electronic signature
Upon receiving a valid counter-notice, we will forward it to the original complainant and restore the content within 10-14 business days unless the complainant files a court action.
7. Data Preservation
When content is removed for legal reasons (CSAM, court orders, law enforcement), we preserve a record of the removed content, associated device identifiers, timestamps, and available metadata for the following periods:
- CSAM reports: 1 year, and reported to Indian law enforcement as the POCSO Act, 2012 requires
- Law enforcement / court orders: As directed by the order, or 1 year by default
- Any other removal: 180 days (IT Intermediary Guidelines Rule 3(1)(g))
8. Contact
For all takedown requests and legal inquiries:
Email: [email protected]
For general questions about this policy, see our Grievance Redressal page or contact [email protected].