Content Takedown Policy

Last updated: April 15, 2026

    FlashChat is committed to promptly removing illegal content and responding to valid takedown requests. This page describes how to request content removal, report illegal material, and submit legal orders.
  

1. Child Sexual Abuse Material (CSAM)

CSAM is our highest priority. If you encounter child sexual abuse material on FlashChat, report it immediately. We will remove it within 24 hours and report to NCMEC (National Center for Missing & Exploited Children) and relevant law enforcement as required by law.

How to report CSAM:

Email [email protected] with subject: [URGENT-CSAM]
Include: description of the content, where you saw it (chat, Flash Card, room), approximate timestamp, any device/user identifiers visible
You can also report directly to NCMEC: report.cybertip.org

Our obligations: Under 18 U.S.C. §2258A (USA) and IT Act Section 67B (India), FlashChat will report confirmed CSAM to NCMEC CyberTipline and cooperate fully with law enforcement investigations.

2. Copyright / DMCA Takedown

If you believe your copyrighted work has been shared on FlashChat without authorization, you may submit a DMCA takedown notice.

DMCA Notice Requirements

Your notice must include:

Your full legal name and contact information (email, phone, address)
Identification of the copyrighted work you claim is infringed
Identification of the infringing content on FlashChat (Flash Card ID, URL, room name, or description)
A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
A statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
Your physical or electronic signature

Designated DMCA Agent:

Mrinal Mishra
Email: [email protected]
Subject line: [DMCA] Description of copyrighted work

Response time: We will process valid DMCA notices within 48 hours.

3. Government and Court Orders

FlashChat will comply with valid government orders and court orders for content removal in accordance with applicable law.

India IT Act Section 69A orders: Content will be removed within 36 hours of receiving a valid blocking order from an authorized government agency.
Court orders: Content will be removed as directed by the court within the timeframe specified in the order, or within 36 hours if no timeframe is specified.
Law enforcement requests: We will cooperate with law enforcement within the bounds of applicable law. Contact [email protected] with subject: [LAW ENFORCEMENT].

4. General Content Removal

Any user can request removal of content that violates our Terms of Service. This includes but is not limited to:

Harassment, threats, or targeted abuse
Non-consensual intimate imagery
Doxxing or sharing of personal information
Terrorism or extremist content
Spam or commercial solicitation
Content that violates applicable law

How to request removal: Email [email protected] with subject: [REMOVAL] Brief description. Include the content location (Flash Card ID, room name, or description) and the reason for removal.

5. Response Timelines

Request Type	Response Time	Legal Basis
CSAM / child safety	24 hours	18 U.S.C. §2258A, IT Act S.67B
Government / court orders	36 hours	IT Act S.69A
DMCA / copyright	48 hours	DMCA §512(c)
Complaint acknowledgment	24 hours	IT Intermediary Guidelines R.3(2)
General content removal	15 days	IT Intermediary Guidelines R.3(2)

6. Counter-Notice (DMCA)

If your content was removed pursuant to a DMCA notice and you believe this was done in error, you may submit a counter-notice to [email protected] with subject: [DMCA COUNTER-NOTICE]. Your counter-notice must include:

Your full legal name and contact information
Identification of the content that was removed
A statement under penalty of perjury that you have a good faith belief the content was removed by mistake or misidentification
Consent to the jurisdiction of the courts in your district
Your physical or electronic signature

Upon receiving a valid counter-notice, we will forward it to the original complainant and restore the content within 10-14 business days unless the complainant files a court action.

7. Data Preservation

When content is removed for legal reasons (CSAM, court orders, law enforcement), we preserve a record of the removed content, associated device identifiers, timestamps, and available metadata for the following periods:

CSAM reports: 1 year (per 18 U.S.C. §2258A preservation requirements)
Law enforcement / court orders: As directed by the order, or 1 year by default
General content removal: 90 days

8. Contact

For all takedown requests and legal inquiries:

Email: [email protected]

For general questions about this policy, see our Grievance Redressal page or contact [email protected].