Grievance Redressal

Last updated: August 20, 2026

1. Grievance Officer

2. Types of Complaints

You may file a grievance regarding any of the following:

• Content removal: Inappropriate, offensive, or illegal content on Flash Cards, profile timelines, rooms, FlashDating profiles, or chat
• Privacy concerns: Unauthorized use of your data or privacy violations
• Harassment or abuse: Targeted harassment, bullying, threats, or intimidation by other users
• Child safety: Any content or behavior involving the exploitation or endangerment of minors
• Intellectual property: Copyright or trademark infringement claims (also see Takedown Policy)
• Platform issues: Technical problems, account/ban disputes, or moderation appeals
• Government or law enforcement requests: Orders for content removal or information disclosure

3. How to File a Complaint

Send an email to [email protected] with the following information:

• Subject line: [COMPLAINT] Brief description of issue
• Your name (or anonymous identifier)
• Description of the complaint with as much detail as possible
• Content reference (URL, screenshot, Flash Card ID, room name, or timestamp if applicable)
• Category (content removal, privacy, harassment, child safety, IP/copyright, other)
• Relief sought (what action you would like us to take)

4. Response Timelines

5. Complaint Process

Upon receiving your complaint:

• Step 1: We will acknowledge receipt within 24 hours and assign a reference number.
• Step 2: The Grievance Officer will review the complaint and assess the appropriate action.
• Step 3: If content removal is warranted, it will be actioned within the timelines above.
• Step 4: You will be notified of the resolution and action taken within 15 days.
• Step 5: If you are not satisfied with the resolution, you may escalate by replying to the resolution email.

6. Appeals

Flash Card images flagged as adult content can be appealed in the app itself, without email: when the scanner blocks an image you believe is fine, choose Send for review and a human moderator will look at it. You will get a notification either way — usually within a day, and always within 7 days, after which an unreviewed appeal is automatically declined and you can post again with a different image.

For anything else — content removed, a device restricted, or any action you believe was taken in error — you may appeal by emailing [email protected] with subject line [APPEAL] Brief description. Include your device identifier (if known) and the reason you believe the action was incorrect. Appeals will be reviewed within 15 days.

7. In-Platform Reporting

In addition to email complaints, FlashChat provides in-app reporting mechanisms:

• 1-on-1 chat: Use the report button during any chat session
• Flash Cards: Use the report option on any card or comment
• Rooms: Use the report command or button in any chatroom
• FlashDating: Use the report option on any dating profile (inappropriate, fake, spam, or underage)

You can also block another user from their Flash Card or profile — blocking stops them from being matched with you, sending you buddy requests or chat invites, and hides their content from your feeds.

In-app reports are stored in our database and reviewed by our moderation team. For urgent matters (CSAM, immediate threats), please use email for fastest response.

8. Legal Basis

This grievance mechanism is established in compliance with:

• Information Technology Act, 2000 (India) — Section 79
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — Rule 3(2)
• Digital Personal Data Protection Act, 2023 (India)