Refund & Cancellation Policy

Last updated: October 26, 2026

    Chatting on FlashChat is free. The only thing you can pay for is a pack of FlashCoins, an in-app credit used for optional extras. This page explains when that payment is refunded.
  

1. What you buy

A FlashCoin pack adds a fixed number of FlashCoins to your FlashChat account. FlashCoins are used only inside FlashChat, for extras such as gifts, card boosts, profile looks, a match pass and calls beyond the free ones. They have no cash value and cannot be withdrawn, transferred outside FlashChat or exchanged for money (see Terms, Section 14.2). Buying needs a verified email address, and every purchase gets an invoice by email.

2. Payments refunded in full

We refund the full amount to the original payment method when:

You were charged but the coins did not arrive. Coins are normally added within a few seconds of payment. If they have not arrived within 24 hours, email us and we will either add them or refund you, whichever you prefer.
You were charged twice for the same order.
The payment failed but money left your account. Your bank or the payment provider usually reverses this by itself within 5 to 7 working days. If it does not, email us.

3. Coins already delivered

FlashCoins are delivered to your account as soon as the payment is confirmed, so a purchase that has been delivered cannot be cancelled. Delivered coins, and anything bought with them (a gift, a boost, a profile look, call minutes), are not refundable, except where Indian law requires a refund.

If you bought a pack by mistake and have not spent any of its coins, email us within 7 days of the purchase and we will refund it and remove the coins.

4. When we do not refund

Coins removed because they were obtained through fraud, chargeback abuse or a breach of the Terms.
Coins left in an account that you delete. Deleting your account removes your coin balance.
Coins spent on an extra that you later decide you did not want.

5. How to ask for a refund

Email [email protected] with the subject [REFUND] and include:

the invoice number or the order ID from your invoice email,
the verified email address on your FlashChat account,
what went wrong.

We reply within 2 working days. An approved refund is issued within 5 to 7 working days to the card, UPI account or bank account you paid from; your bank may take a few more days to show it.

6. Contact

See Contact us for every way to reach us.